The School of Public Administration      A Custom Approach Our success rests on our ability to understand the management development needs of an organization and then to create a customized solution that gives participants knowledge and tools that they can immediately apply to their working environment. Our structured process follows these steps: Assess existing capabilities and requirements. Understand client needs. Develop a custom program to address those needs. Integrate education and training into ongoing organizational development efforts. Assess the impact of the program. Modify and improve the program for next session.